Q: Can I see a proof before ordering?
A: Absolutely—fill out the Free Proof Request form and we will email you a proof to review in 24-48 business hours.
Q: How long does shipping take?
A: All mats ship free via ground in the contiguous 48 states. Orders deliver in 5–7 business days once picked up by the carrier. Expedited options are available at checkout.
Q: What if I’m not happy with my mat?
A: We offer a 100% satisfaction guarantee. If your mat arrives defective or you’re unhappy, we’ll replace it.
Q: Do you price-match?
A: Yes! See our Logo Matting Price Match Guarantee—if you find the same mat cheaper elsewhere, we’ll match the price.
Q: Can I request a material sample?
A: Of course. We’ll send you a small swatch of your chosen mat type (texture, thickness, quality) at no charge.
Q: How do I care for my logo mat?
A: Simply vacuum or steam-clean. Our recycled-rubber backing resists slips and holds up in high-traffic areas.
Q: Where can I get help?
A: Call us at 1-800-899-0620 or email service@personalizeddoormats.com anytime with questions about your order.