FAQ

Coir: “Sweep and Shake” is the best way to describe the cleaning process for coir, this would also include the pressed coir used in the rubber backed and the Sports logo mats. The coir mats will fade over time if in direct sunlight so a sheltered entrance is recommended. They will shed more in the first few weeks but that will diminish over time.

Wood: Wooden doormats require very little care. Through time the wood will fade to a nice silver gray color. However, if you would like to preserve the new wood look, you can treat the doormats with wood sealer being very careful not to seal any painted parts of the mat.

Carpeted: Our high-quality doormats are crafted to last, and feature UV stabilizers and durable inks. However, sunlight, weather, and heavy use can take a toll on the finest doormat over the years. To care for the carpeted mats you can spot clean and vaccuum.

New Wave: Our new wave mat material can be easily cleaned by washing or hosing. It is made of neoprene or sponge rubber, the same material wetsuits are made of. Very durable and water resistant.

Waterhog: The fabric face of the Waterhog door mat is 100% polypropylene -- a fast drying fabric that won't rot or fade. Waterhog mats are also anti-static and can withstand a maximum voltage of 1.6K.

What are your personalization options?: Personalization on our coir, aluminum, rubber, New Wave, and wooden mats are capital letters only. Most times people use their last name without the possessive. For example, "Danley" might look cleaner than "The Danleys" or "Danley’s", but you can choose whichever you like. Monogram mats can only have one initial. You can put two to three initials on our full personalized mats such as "SAJ" for Shirley Ann Jones. Our coir, aluminum, rubber and wooden mats have the following marks available: & (ampersand), ! (Exclamation point), / (slash), numbers, ? (Question mark). Our coir and wooden mats also have # (number symbol), - (hyphen) and ‘ (apostrophe)

My rubber mat seems to have a slight odor, why? In our efforts to be environmentally friendly, all of our rubber mats are made with recycled tire products. They might have a slight rubber odor when you first receive it. This should wear off quickly.

I'm giving my mat as a gift, will the recipient see any pricing information? No. We keep all pricing information off of the packing slip.

I ordered 2 mats but I only received 1 of them. Why? Depending on what you ordered, the personalization is done separately, thus they may be sent out separately. Also depending on the materials, they may be made in different factories. We are working hard to make sure the mats are sent together when possible.

How do you handle billing?:  Because the website provides non-refundable personalized products, your credit card will be billed the moment the order is placed.  

How many characters will fit on my mat? Each mat is different, but the number of characters are listed on the order page personalization box for each mat. Spaces are counted as a character.

Do you offer special discounts for volume orders or frequent business orders (e.g. realtors, home builders)? Yes, we do. We will in the future have a link with login available for that purpose. For now, please call 1-800-899-0620 for more information.