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FAQ

Leave snow, dirt, mud, and sand outside where they belong. A quality doormat can keep up to 50% of the dirt out of your household. So reduce your cleaning time and the amount of chemicals you use and keep your house cleaner the natural way.

What is your return policy? Click here to see our policy.

What is your shipping policy?
Residential Mats will ship UPS, and will calculate your shipping cost at checkout.
Custom Logo Mat shipping is free. The only restriction to our Logo Mat Free shipping offer is that the shipment be in the Contiguous U.S., the lower 48 states, and to 1 address. Address corrections AFTER the mat has shipped may incur additional charges. Use coupon code "0SHIP" at checkout to get your free shipping.

Do you ship international? YES, However...
Because most of our products are personalized with either your name or logo there is always a chance that mistakes in manufacturing can happen, colors are off or there are misspellings. On all domestic shipments we will fix and re-ship a new mat at no charge if it is our error, however we cannot extend that same courtesy to international shipments. We will gladly reprint and re-ship the mat domestically free of charge but it is up to you to get the new mats to any international location.

You can Click here to read the details on how to ship through BONGO or you may use your own freight forwarder or shipping company. Just give us a call if you need any assistance.

Are there any restrictions on personalization?
The Personalized Doormats Company believes in your right to express yourself however you want. However, we rely on manufacturers to produce our mats and these manufacturers may have tighter restrictions on what they will or will not print. In light of this we searched high and low to find a manufacturers that would be willing to share in our efforts to allow the public to print what they want. This effort culminated in our new line of "Write Your Own Un-Welcome Mats" that allows just that! You can also print anything on our Duracoir line of mats.

Do you gift wrap?
We are not able to offer gift wrapping on our mats. We do, however, have a gift announcement card. Just print, add a special message and send. It's that easy. It lets that special someone know a customized gift is on its way.

Can I add a gift note?
Yes you can. However, many of our mats are produced at a seperate facility that may or may not use our packing slips.Even though we are diligent in conveying the importance of transferring these notes to whatever pack slip they use occasionally this step gets missed.

What are your normal business hours?
M-TH 9 - 5:00 FRI 9-4:30 EST.

What is your cancellation policy?
Because we send our mats to various manufacturers to get printed, some can print a mat in a day others may take 3-4 days. Call immediately when you know of a cancellation and we will see if it can be done.

How do I care for my mat?
Caring for mats is different for various mat styles.

Coir: "Sweep and Shake" is the best way to describe the cleaning process for coir, this would also include the pressed coir used in the rubber backed and the Sports logo mats. The coir mats will fade over time if in direct sunlight so a sheltered entrance is recommended. They will shed more in the first few weeks but that will diminish over time.

Wood: Wooden doormats require very little care. Through time the wood will fade to a nice silver gray color. However, if you would like to preserve the new wood look, you can treat the doormats with wood sealer being very careful not to seal any painted parts of the mat.

Carpeted: Our high-quality doormats are crafted to last, and feature UV stabilizers and durable inks. However, sunlight, weather, and heavy use can take a toll on the finest doormat over the years. To care for the carpeted mats you can spot clean and vacuum.

New Wave: Our new wave mat material can be easily cleaned by washing or hosing. It is made of neoprene or sponge rubber, the same material wetsuits are made of. Very durable and water resistant.

Waterhog: The fabric face of the Waterhog door mat is 100% polypropylene -- a fast drying fabric that won't rot or fade. Waterhog mats are also anti-static and can withstand a maximum voltage of 1.6K.

What are your personalization options?:
Personalization on our coir, aluminum, rubber, New Wave, and wooden mats are capital letters only. Most times people use their last name without the possessive. For example, "Danley" might look cleaner than "The Danleys" or "Danley’s", but you can choose whichever you like. Monogram mats can only have one initial. You can put two to three initials on our full personalized mats such as "SAJ" for Shirley Ann Jones. Our coir, aluminum, rubber and wooden mats have the following marks available: & (ampersand), ! (Exclamation point), / (slash), numbers, ? (Question mark). Our coir and wooden mats also have # (number symbol), - (hyphen) and ‘ (apostrophe)

I'm giving my mat as a gift, will the recipient see any pricing information?
No. We keep all pricing information off of the packing slip.

I ordered 2 mats but I only received 1 of them. Why?
Depending on what you ordered, the personalization is done separately, thus they may be sent out separately. Also depending on the materials, they may be made in different factories. We are working hard to make sure the mats are sent together when possible.

How do you handle billing?:  
Because the website provides non-refundable personalized products, your credit card will be billed the moment the order is placed.  

How many characters will fit on my mat?
Each mat is different, but the number of characters are listed on the order page personalization box for each mat. Spaces are counted as a character.

Do you offer special discounts for volume orders or frequent business orders (e.g. realtors, home builders)?
Yes, we do. Click here to create a login. Then call 1.800.899.0620 so we can add you to the real estate agent group.

Official PayPal Seal The Personalized Doormats Company is a BBB Accredited Business. Click for the BBB Business Review of this Mats & Matting in Longwood FL
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